Copyright, aspekty prawne i zasady

Celem APMG jest bycie czołowym organem certyfikującym produkty zarządcze, oferującym certyfikację dostawców szkoleń i usług konsultingowych, a także dostarczającym materiały egzaminacyjne do certyfikowania osób indywidualnych. Naszą polityką jest zapewnienie najwyższej jakości wszystkiego, co robimy, oraz prowadzenie naszych działań z najwyższą rzetelnością, aby zagwarantować zadowolenie klientów.

APMG zobowiązuje się do zachowania bezstronności w kontaktach z klientami i kandydatami. APMG wykazuje to na czterech poziomach w organizacji:

1. struktura organizacji – Rada ds. Etyki i Strategii, rozdział między personelem marketingowym, pracownikami oceniającymi a osobami podejmującymi decyzje;
2. polityki i procedury – Procedury sprawiedliwego rozpatrywania wszystkich wniosków klientów, umowy o zachowaniu poufności (NDA), Polityki Poufności i Konfliktu Interesów oraz oświadczenia, rozdział między pracownikami rekomendującymi certyfikację a tymi podejmującymi decyzję o certyfikacji;
3. ocena klientów i kandydatów; Zapewnienie, że umowy NDA, Polityki Poufności i Konfliktu Interesów oraz oświadczenia, rozdział między pracownikami rekomendującymi certyfikację a tymi podejmującymi decyzję o certyfikacji są przestrzegane przez wszystkich pracowników
4. decyzje i odwołania dotyczące decyzji certyfikacyjnych – decyzje są podejmowane przy użyciu uzgodnionych, spójnych i solidnych kryteriów. Odwołania są badane i na nie odpowiada osoba niezależna od pierwotnej decyzji

APMG stosuje procesy ciągłego doskonalenia, monitorując wszystkie działania i wprowadzając ulepszenia wszędzie tam, gdzie to możliwe.

APMG International dokłada wszelkich starań, aby zapewnić najlepszą możliwą obsługę. Jednak jeśli czuje Pan/Pani potrzebę złożenia reklamacji, traktujemy to bardzo poważnie i stosujemy proces dochodzenia i rozwiązywania reklamacji, jak opisano poniżej.

Reklamacje, obawy i odwołania powinny być składane do APMG International w formie pisemnej, w postaci listu lub e-maila adresowanego do Działu Obsługi Klienta, który zarejestruje reklamację, obawę lub odwołanie i przydzieli je odpowiedniej osobie do rozpatrzenia.  Dane kontaktowe Działu Obsługi Klienta znajdują się poniżej.

APMG INTERNATIONAL

Sword House

Totteridge Road

High Wycombe

HP13 6DG

UNITED KINGDOM

Phone: +44 (0) 1494 452450

Email: customerservice@apmgroup.co.uk

Dokładamy starań, aby potwierdzić ich otrzymanie w ciągu dwóch dni roboczych od otrzymania - przy czym dochodzenia są kończone w ciągu dziesięciu dni roboczych lub, jeśli potrzebny jest dłuższy okres, składający reklamację zostaje poinformowany o przewidywanych ramach czasowych.

Dokładamy wszelkich starań, aby doprowadzić reklamacje do satysfakcjonującego zakończenia po wstępnym dochodzeniu. Jednak jeśli okaże się to niemożliwe, mamy wewnętrzny proces eskalacji w celu ustalenia ostatecznego zamknięcia.  Ścieżka eskalacji zależy od charakteru reklamacji.

Ponadto wszystkie reklamacje, obawy i odwołania są regularnie przeglądane w celu zidentyfikowania możliwych ulepszeń. Wszelkie otrzymane reklamacje, obawy lub odwołania są rozpatrywane bezstronnie w sposób niedyskryminacyjny i nie wpłyną na pozycję składającego reklamację w APMG International.

Co to jest Odwołanie?

Odwołanie to formalna procedura, za pomocą której zarejestrowany kandydat może odwołać się od wyniku egzaminu lub decyzji o certyfikacji. W takich sytuacjach odwołujący się jest zobowiązany do złożenia odwołania w formie pisemnej. W przypadku ProctorU, gdzie nie podjęto decyzji o certyfikacji, ścieżka odwołania nie ma zastosowania.

Podstawy do Odwołania

Istnieją trzy podstawy, na których kandydat może się odwołać:

1.    Podstawy osobiste lub medyczne
2.    Podstawy proceduralne
3.    Decyzja była stronnicza lub dyskryminacyjna

Wszystkie odwołania muszą zostać złożone w ciągu 6 miesięcy od podjęcia decyzji o certyfikacji. Odwołujący się muszą być w stanie przedstawić jasne dowody, że decyzja, od której się odwołują, spełnia co najmniej jedno z następujących kryteriów:

• Istotne informacje o okolicznościach łagodzących otrzymane w określonych terminach nie zostały wzięte pod uwagę.
• Znaczące nieprawidłowości proceduralne.
• Dowody sugerujące, że decyzja mogła być stronnicza lub dyskryminacyjna.

Obowiązkiem odwołującego się jest dostarczenie APMG jasnych dowodów, że jedna z wymienionych powyżej podstaw jest uzasadniona.
Kandydaci rozważający odwołanie powinni zwrócić uwagę na następujące kwestie:

• Niezgoda z wynikiem egzaminu w przypadku testów wielokrotnego wyboru nie stanowi podstawy do odwołania.
• Odwołania będą akceptowane tylko na podstawach wymienionych powyżej i żadne inne podstawy nie będą rozważane.
• Przy odwołaniu na podstawie okoliczności dotyczących wydarzeń przed egzaminem lub oceną, Nadzorujący lub oceniający musi zostać poinformowany na piśmie przed egzaminem lub oceną.
• Przy odwołaniu na podstawie okoliczności dotyczących wydarzeń podczas egzaminu lub oceny, wydarzenia muszą zostać zgłoszone nadzorującemu lub oceniającemu przed opuszczeniem sali egzaminacyjnej lub przed zakończeniem oceny.   

1. Equality Act 2010

APMG make every reasonable effort to comply with the United Kingdom Equality Act 2010, the US Rehabilitation Act, the Americans with Disabilities Act, Canadian federal and provincial law regarding disabilities, the Australian Disability Discrimination Act and other similar laws in all countries in which we operate.  These laws or the context involving these laws are used as a basis for APMG’s international policy. This aims to make appropriate accommodations for less able candidates and to avoid discrimination with APMG employees or by them in the process of accreditation of trainers, consultants and IA professionals. Each applicant is taken on merit and no prejudice is shown in relation to gender, age, race, marriage and civil partnership, religion or belief, sex or sexual orientation or disability or any other factor protected by law outside of the APMG assessment criteria.  We have restrictions on how candidates under the age of 16 can sit our exams but this is based on data protection laws and the additional safeguards required to protect the personal data of minors.

All APMG examinations and assessments are open to adults who meet the eligibility criteria, which may be experience in the relevant field and/or pre-requisite qualification(s), regardless of gender, age, race, marriage and civil partnership, religion or belief, sex, sexual orientation, or disability. APMG asks candidates for their age range when registering for an exam, but this question is optional and the responses are used for marketing analysis only.  APMG will only ask for information regarding a disability if accommodations are required. APMG examinations and assessments are offered internationally, and the only restrictions are those applied by the UK government, in which we have a legal obligation to comply with.  APMG does not place its own restrictions on any country.   

Please note that where the disability as to which additional requirements are being sought is evident, and as such can be visually verified by the trainer who has met the candidate, written confirmation of the condition does not need to be provided. 

Where the disability for which adjustments/accommodations are being sought is not evident, or the candidate is sitting a public examination, and as such cannot be observed by the trainer, written confirmation should be provided. 

Ideally where appropriate and to the extent permitted by law, written confirmation will be in the form of a medical or employer assessment report, with recommendations as to the adjustments/accommodations which would be suitable for the candidate.  Please note, that circumstances where the disability is uncertain or not clear, the information APMG requests is simply the recommendation for the adjustment/accommodation and why this is considered appropriate or reasonable.  The applicant may redact any other detail (including medical detail) unrelated to the disability or the accommodation/adjustment he or she does not wish to share.  APMG takes data protection seriously and processes special category data i.e. medical data under article 6 (1) (C) legal obligation and article 9 (2) (e) substantial public interest in accordance with Schedule 1 Part 2 (6) statutory etc and government purposes, i.e. to comply with the Equality Act, of the Data Protection Act 2018.  Medical data is stored securely, with access control, and is only retained for 7 months from the certification date, to align with our appeals period. Access to sensitive data is limited only to those that require access to fulfil their job role.

Where the candidate is unable to obtain a medical assessment report, or has concerns about sharing sensitive data, other appropriate data will also be considered.

2. Candidates with access or support requirements?

APMG makes every reasonable effort to ensure that candidates with access and/or support requirements can sit the examination within reasonable limits to ensure they have as equal a chance as any other candidate to pass the examination. This means providing reasonable adjustments/accommodations where appropriate.

APMG believe that each candidate is different and that individuals will have differing access and/or support needs and as such we will make every effort to provide reasonable adjustments/accommodations suited to individual access or support requirements. Adjustments/accommodations vary in accordance with the underlying disability and involve possibilities as broad as the use of braille to extended time on the examination to varying arrangements for the actual testing.  Providing a list of all potential disabilities, adjustments or accommodations is not practical as each disability and related need for adjustment/accommodation is analysed based on the individual’s particular circumstances.  Individuals are encouraged to raise and discuss their situations as well as to suggest their own ideas for reasonable adjustments/accommodations

If a candidate is thinking of taking the examination and that candidate requires additional time or specific adjustments/accommodations, the candidate should contact their training organisation who will liaise with APMG and make the appropriate arrangements for the candidate.  If a medical report is required as evidence, in accordance with section 1 above, this should be provided to the training company, who can securely upload the report to the exam booking portal when booking the exam.

If a candidate has concerns about sharing sensitive date with their training organisation, they can contact APMG directly to discuss this.

A public candidate can raise and discuss the situation with APMG directly if taking a public examination via APMG’s online proctoring services. 

Please note that where APMG uses 3rd party personnel for public examinations, APMG will need to liaise with them regarding possible adjustments/accommodations and will not be able to commit to the request for adjustment/accommodation until confirmation has been received from the 3rd party. No medial reports, or sensitive data from those reports, is shared with any third party

No matter the testing context, APMG encourages an interactive discussion with a candidate who has a disability and needs a reasonable adjustment/accommodation.  Such candidates are encouraged to ask about such matters in advance to allow for planning and coordination of adjustments/accommodations.  However, where reasonable, a discussion regarding adjustments/accommodations can occur at any time, although some requests may not be able to be responded to if raised for the first time at the actual time of the examination.

As suggested above, adjustments/accommodations also apply to the venue or location of an examination, where applicable.  If a candidate is aware of or concerned about potential access issues or there is a need for special examination logistics or procedures, the candidate should raise such concerns on a timely basis.

Local law will be applied regarding adjustments, accommodations and access issues as applicable law may vary in different countries.

3. Candidates with Writing Difficulties

Where a candidate has an adjustment, which requires a computer to be used that is not connected to the APMG online exam delivery system, the Scheme Committee has approved the following guidelines. 

3.1 Guidelines

The candidate is allowed to type their answers rather than write them, with the Invigilator / Proctor / Supervisor following the guidelines below:

3.2 Computer/Laptop Use

The computer to be used should ideally be supplied by the ATO/Invigilator/ Proctor/Supervisor, not by the candidate, unless the candidate can confirm to the ATO/ APMG that they need to supply their own. This may be the case for visually impaired candidates.

If delegates are authorised to use their own computer they must be advised that it must be cleaned of all relevant material (e.g. templates, copies of core guidance, mock/sample papers or practice answers etc) and a technically competent member of the ATO will check that the systems have been wiped prior to the examination, from which time the computer will not be returned to the candidate until the examination starts.

APMG recommend that while invigilating the examination the invigilator/proctor/supervisor sit at the rear of the room so that the screens are visible so they can more easily police any copy and paste activity or possible wireless connections to websites.

Where an essay examination is being returned, each candidate’s document must be saved onto an electronic storage device clearly showing their candidate number and date of examination, immediately after the examination and given to the Invigilator/Proctor/Supervisor. The file name of the document should be <candidate number and examination date>.  The invigilator/proctor/supervisor should check the device and make a printed copy, or email the file to the relevant APMG office and return both the disk and a printed copy of the document to APMG with the rest of the Examination papers, in the usual manner. The examination will not be marked if a proper copy of the script is not provided.

The Invigilator/Proctor/Supervisor must delete the electronic copy of the answers from the computer/laptop used for the examination after a copy has been created on storage media and a hard copy printed. Once the examination results have been issued, the back up copy held should also be deleted from the invigilator/proctor machine and/or storage device. This must include final deletion from the ‘recycle bin’ or any other computer drive copy or image of the document.

Candidates may not copy any information into their answer papers but must type all their answers. However, despite the above precautions, it is possible that candidates may attempt to "paste" in text from reference documents, e.g. the Reference Manual for the product.  Any such text detected during or after the examination by the ATO/Invigilator/Proctor/Supervisor is to be highlighted on the document.  Marks will not be awarded for pasted text.

3.3 Examinations

The candidate should take the examination in a separate room to other candidates, as a clicking keyboard could be a distraction to the other candidates.  Ideally, an invigilator should be provided for each room.  However, if necessary, a single Invigilator/Proctor/Supervisor can be used to monitor examinations in immediately adjacent rooms. If under exceptional circumstances this is not viable and the candidate needs to remain in the same room, all candidates must agree they will not be distracted and enter an appeal unless required otherwise by applicable law.

Additionally APMG may offer extra time to candidates with writing difficulties on a discretionary basis if such extra time legitimately constitutes a reasonable adjustment/accommodation. Requests should be made to APMG.

Only in very exceptional circumstances will APMG be able to offer oral examinations, in the event of a candidate being unable to write or type. Decisions will be made on a case by case basis.

4. Assessments

Candidates, who for security reasons require a face-to-face assessment interview and who have mobility issues, may request for the interview to be conducted at premises which meet their accessibility needs, and they should contact APMG directly to discuss their requirements further.

Candidates entering any examination with APM Group (APMG) agree to be bound by the Terms and Conditions contained herein.

1. Candidate ID

Candidates are required to bring a means of photo identification to the exam centre or have it available for checking if sitting an exam via online proctoring, (including but not limited to, Passport, ID card, Driving Licence). If proof of identification is not provided to the Trainer/Invigilator prior to the examination, APMG reserve the right to refuse the candidate to sit the exam.

       2. Code of behaviour from Candidates

Candidates must be present at least 30 minutes prior to the examination start time at a physical exam centre, or at their scheduled time for an online proctored exam. When attending the exam, candidates must ensure they are polite and courteous to other candidates and the Trainer/Invigilator/online proctor and abide by the exam terms and conditions.

APMG will award a digital badge and certificate as a Registered Practitioner to candidates who:

1. Have successfully achieved sufficient marks to pass the Foundation Examinations;
2. Have successfully achieved sufficient marks to pass the Intermediate Examination (where applicable);
3. Have successfully passed the Foundation Examination to be able take the Practitioner Examination, if verification is provided; and
4. Agree to the APMG terms of certification as detailed in these Terms and Conditions.

Certification does not allow the use of any trade mark or logo associated with the certification scheme or associated products and schemes other than the use of any digital badge(s) issued to the candidate.

Digital badges and certificates will be issued electronically by a third-party supplier appointed by APMG. No digital badges and/or certificates will be issued by APMG directly or in paper form. The candidate must review and accept APMG’s and the appointed supplier’s Terms and Conditions and Privacy Policy prior to claiming a digital badge or certificate. If the candidate does not accept these terms, it may not claim a digital badge or certificate. No refund or compensation of any kind will be given by APMG to candidates that choose not to benefit from this service for any reason. Access to, and use of, digital badges and/or certificates is subject to these Terms and Conditions and the supplier terms at all times.

Should the candidate misuse any certificate, digital badge, trade mark or logo associated with any of the certification schemes appropriate action will be taken to resolve the case and prevent recurrence. Serious and/or continuous misuse will give rise to certificates being withdrawn and legal action being taken as appropriate.

If a candidate should breach any of the scheme regulations, they will be subject to their certified status being suspended or withdrawn.  If you are suspended, you will need to refrain from promoting yourself as certified for the duration of the suspension.  Should your certification be withdrawn, you will need to immediately cease to promote yourself as certified via all mediums. 

       3.  Inability to fulfil the certification requirements

If you find at any point that you are unable to fulfil the certification requirements as agreed in the Terms and Conditions, you are obliged to contact APMG without delay to notify us of this and discuss the continuation of your certification. 

       4.  Surveillance Monitoring

At a minimum of three, and a maximum of five years after initial certification, where applicable, Registered Practitioners are required to sit and pass the Re-registration examination in order to retain certification as a Registered Practitioner.  The Re-registration examination is to a similar standard as the Intermediate & Practitioner examination but is a shorter version.

       5.  Special Allowances

APMG has a Disability Policy, which is available on the website at Equality Policy. The Disability Policy explains the arrangements in place to provide assistance to candidates for equal access to all.

       6.  Complaints

APMG requires all Registered Practitioners to keep a record of complaints made against them within the scope of their certificate of competence.  Such complaints are to be notified to APMG.  The record of complaints will be subject to audit at the time of Re-Registration Examination.  Such complaints about a Registered Practitioner if received by APMG in the absence of notification by the Registered Practitioner concerned may result in suspension or withdrawal of certification.  If candidates, ATOs, ACOs or third parties wish to make a complaint against APMG there is a formal complaints process on the website which is available at Complaints.

       7.  Appeals

APMG operates a formal appeals process which is available on the website at Appeals

       8.  Retention of information

APMG will retain completed candidate details forms for a period of 6 months after the date of the examination, after which the information will be securely destroyed. In the event of a dispute the information held by APMG on their records will be accepted as correct.  Electronic copies of candidate information will be held for the lifetime of the qualification scheme in order to provide verification of results upon request, in accordance with the data protection statement outlined below.  Examination answer scripts will be securely destroyed 6 months after the date of the examination. 

       9.  Use of Information

By applying to sit an examination with APMG, the candidate agrees that they shall not retain, copy or release any confidential information provided to them by APMG in the test taking process, specifically examination paper materials, nor participate in any fraudulent test taking practices, included but not limited to sharing information with other candidates or attempting to take the test on behalf of another person.

       10.  Data Protection Statement

APMG comply with all relevant and current Data Protection laws within all countries of operation, including the General Data Protection Regulation ((EU) 2016/619) (EU GDPR), the UK retained version for the EU GDPR (UK GDPR) and the Data Protection Act 2018. APMG will process any personal data you provide in accordance with any applicable data protection laws and the APMG Privacy Policy which is available at Privacy Policy.

Under the rules of our accreditation by UKAS, APMG are obliged to hold a list of the candidate number, date of exam and candidate name for all successful candidates. If a candidate passes the examination then this information will be added to our website if so authorised by the candidate in the Candidate Details Form or online via the candidate portal. Other than this stated use, all personal data provided by the candidate and details of examination scores will be held in confidence by APMG and will only be used to provide the required services to the candidate, to report to the applicable Scheme Owner, and to develop and improve APMG’s accredited training and examination processes in accordance with the APMG Privacy Policy. The date of examination, name and candidate number of successful candidates will be posted on the APMG website in the form of a Successful Candidate Register for each qualification.

On completing the Candidate Details Form, candidates are required to indicate their wish to be included on a Successful Candidate Register. Where candidates have chosen not to appear on the Successful Candidate Register in the Data Protection section, APMG will only divulge exam results to the APMG Accredited Training Organisation (ATO) who ran the associated training (if applicable) and will not enter candidate results on the Successful Candidate Register. By ticking “yes” the Candidate gives APMG permission to enter the candidate details (i.e. name) on the public website, and to inform any third party of whether the candidate has passed the exam. If the candidate’s preference changes at a later date, written confirmation must be received by APMG with a copy of the examination certificate giving APMG permission to change the preference.

 APMG will not be held liable should the website or any Successful Candidate Register be incomplete. Candidates should contact APMG in the first instance should they believe any records are incomplete. Release of examination results, by a training organisation, to a candidate’s employer is a matter for agreement between the candidate and the training organisation concerned. APMG will invite all successful candidates who have sat the Practitioner examination to complete an online questionnaire after their results have been released to help us improve our services.

       11.  Certification Process Overview

APMG will deliver the certification process for your examination in accordance with ISO 17024:2012.  This diagram provides an overview of this process, but should you require any further details please do not hesitate to contact us.

       12.  Ethics

The Ethics and Standards Board is responsible for ensuring that APMG adheres to good governance standards and works ethically, representing the interests of all our stakeholders. To view the full document that contains the standards please go to Ethics and Standards

       13.  Confirmation

By confirming that I have read and accept these Terms and Conditions, I confirm that I understand and agree that in the event of my non-compliance with any of the exam regulations, my exam result will become void and my exam fee will NOT be refunded. Furthermore, in the event of my non-compliance with any of the exam regulations, I hereby agree that details relating to my identity and the reasons for my non-compliance with the relevant exam regulations can be disclosed to APMG’s Accredited Training Organisation (ATO) where the examination in question has been ordered through them.

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APMG International to nazwa handlowa The APM Group Ltd.

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Wszystkie informacje są prawidłowe w momencie publikacji. The APM Group Limited nie ponosi odpowiedzialności za jakiekolwiek szkody bezpośrednie, pośrednie, szczególne lub wynikowe, czy to z tytułu umowy, czynu niedozwolonego czy z innych tytułów, wynikające z korzystania z tej strony internetowej lub polegania na zawartych w niej informacjach.

Warunkiem umożliwienia bezpłatnego dostępu do materiałów na tej stronie internetowej jest zaakceptowanie przez Państwa, że nie będziemy ponosić odpowiedzialności za żadne działania, które mogą Państwo podjąć w oparciu o te informacje.

Jeśli używacie Państwo linków na tej stronie internetowej do uzyskania dostępu do innych stron, prosimy mieć świadomość, że strony linkowane mogą nie być pod kontrolą The APM Group, a The APM Group Limited nie ponosi odpowiedzialności za ich zawartość i jej nie popiera.

Produkty i usługi wymienione na tej stronie internetowej są znakami towarowymi lub zastrzeżonymi znakami towarowymi The APM Group Limited. Inne nazwy produktów i firm mogą być znakami towarowymi ich odpowiednich właścicieli. Jeśli jakiekolwiek obrazy lub informacje pojawiające się na tej stronie są chronione prawem autorskim, prosimy poinformować webmastera, a my z przyjemnością uznamy odpowiednie strony.

The APM Group Limited nie przyjmuje żadnej odpowiedzialności i nie ponosi odpowiedzialności za jakiekolwiek uszkodzenia lub wirusy, które mogą zainfekować Państwa sprzęt komputerowy lub inną własność w wyniku dostępu do strony internetowej, korzystania z niej lub przeglądania, bądź pobierania materiałów, danych, tekstów lub obrazów.

Wszelkie komunikaty lub materiały przesyłane na stronę internetową drogą elektroniczną lub w inny sposób będą traktowane jako niepoufne i niezastrzeżone.

Jeśli macie Państwo jakiekolwiek pytania, prosimy o kontakt.

APM Group Limited (APMG) zobowiązuje się do ochrony i poszanowania prywatności Państwa danych.

Chcemy, abyście wiedzieli, jak wykorzystujemy i chronimy Państwa dane osobowe.

Obejmuje to informowanie o Państwa prawach dotyczących danych osobowych, które posiadamy.

Niniejsza Polityka Prywatności określa, w jaki sposób możemy wykorzystywać, przetwarzać i przechowywać Państwa dane osobowe.

Potrzebujemy Państwa danych osobowych w celu wypełnienia zobowiązań umownych/prawnych, które mogą Państwo mieć z nami lub naszymi partnerami biznesowymi. W innych przypadkach będziemy zbierać te informacje od Państwa za Państwa zgodą i pozwoleniem.

Prosimy o zapoznanie się lub pobranie pełnej polityki prywatności APMG

Jeśli nie mogą Państwo pobrać Polityki Prywatności - prosimy o kontakt pod numerem +44 (0) 1494 452450 lub z lokalnym biurem APMG.

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• CBRM® is a registered trade mark of Business Relationship Management Institute.
• COBIT® is a registered trademark of Information System Audit and Control Association® (ISACA®)
• Daymon is a trademark of Advantage Solutions Inc. All rights reserved.
• DIGITAL TRANSFORMATION FUNDAMENTALS is a Registered Trade Mark of ITWNET INTERNATIONAL BV.
• DSDM® and Atern®, are registered trademarks of Agile Business Consortium Limited. All rights reserved.
• DTMethod® is a registered trademark of Inprogress Sp. Z o.o.
• APMG International Earned Value is a trademark of The APM Group Limited. All rights reserved.
• Enterprise Big Data Analyst® is a registered trademark of Data Science Institute. All rights reserved.
• Enterprise Big Data Engineer® is a registered trademark of Data Science Institute. All rights reserved.
• Enterprise Big Data Professional® is a registered trademark of Data Science Institute. All rights reserved.
• APMG International Facilitation is a trademark of The APM Group Limited. All rights reserved.
• FitSM® is a registered trademark of ITEMO e.V.
• Forest Garden Certification is a trade mark of Trees for the Future.
• House of PMO Essentials for PMO Administrators™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Analysts™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Directors™ is a trademark of House of PMO Limited. All rights reserved.
• House of PMO Essentials for PMO Managers™ is a trademark of House of PMO Limited. All rights reserved.
• International Association of Information Technology Asset Managers, IAITAM, the IAITAM logo and iaitam.org are trademarks of the International Association of Information Technology Asset Managers, Inc. ("IAITAM, Inc."), registered in many jurisdictions worldwide.
• IAOP® is a registered trademark of IAOP.
• Innovation Value Institute, IVI, IT Capability Maturity Framework ™, and IT-CMF™ are trademarks of the Innovation Value Institute.
• Inprogress Design Lab is a registered trademark of Inprogress Sp. Z o.o.
• APMG Lean IT is a trademark of the The APM Group Limited. All rights reserved.
• APMG International Lean Six Sigma is a trademark of The APM Group Limited. All rights reserved.
• APMG International Managing Portfolios is a trademark of The APM Group Limited. All rights reserved.
• NCSF® is a registered trademark of itSM Solutions.
• OBM Foundation™ is a trademark of OBM Dynamics BV. All rights reserved.
• OpenSM™ is a trademark of IN.SI Srl.
• PEPE Neuroscience™ is a trademark of Sparkling Performance limited. All rights reserved.
• The PEPE© model is a trademark and copyright of Sparkling Performance. All rights reserved.
• APMG International PPS is a trademark of The APM Group Limited, All rights reserved.
• Praxis Framework™ is a trademark of Praxis Framework Limited
• APMG International Project Planning & Control is a trademark of The APM Group Ltd. All rights reserved.
• The PS Professional identity and programme structure is a registered trademark of The PS Professional LLP. All rights reserved.
• PuMP is a registered trademark of Stacey Barr Pty Ltd. All rights reserved.
• Robotic Process Automation Foundation® is a registered trademark of the Data Science Institute. All rights reserved.
• Self Scan is a registered trademark of The APM Group Limited.
• Service Automation Framework® is a registered trademark of the Data Science Institute. All rights reserved.
• Sparkling Performance™ is a trademark of Sparkling Performance limited. All rights reserved.
• APMG International Stakeholder Engagement is a trademark of The APM Group Limited, All rights reserved.
• STAR®, Operational Coaching®, Notion’s STAR Coaching Model®, and Quest-Gen® are all registered trademarks of Notion Holdings Limited and are used under licence by Notion Limited. All rights reserved.
• Strategy Implementation Institute is a trademark of The Strategy Implementation Institute Pte Ltd. All rights reserved.
• SURVUZ Foundation and Unified Service Management (USM, the USM Method) are trademarks of the SURVUZ Foundation. All rights reserved.
• WISP® is a registered trademark of New View Management B.V. All rights reserved.

Logos

• The APMG International AgileBA and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International AgilePM and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Agile Change Agent and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Agile Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International AgilePgM and Swirl Device logo is a trademark of The APM Group Limited. All rights reserved.
• The APMP Certified and APMG Scheme logo is a registered trademark of The APM Group Ltd. All rights reserved.
• The APMP Foundation logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Practitioner logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Capture Practitioner logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Professional logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Micro-Certification Artificial Intelligence logo is a registered trademark of the Association of Proposal Management Professionals.
• The APMP Micro-Certification Bid and Proposal Writing logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Competitive Price To Win logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Executive Summaries logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Graphics logo is a registered trademark of the Association of Proposal Management Professionals
• The APMP Micro-Certification Strategic Response Management logo is a registered trademark of the Association of Proposal Management Professionals.
• ASL® is a registered trademark of Van Haren Publishing.
• ® BCS and the BCS logo are trademarks or registered trademarks of BCS. The APMG-International AI and Swirl Device logo  is  a  trademark  of  The  APM  Group  Limited,  used under the permission of The APM Group Limited. All rights reserved.
• The APMG International Better Business Cases and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group. All rights reserved.
• BiSL® is a registered trademark of Van Haren Publishing.
• The BRM Institute logo is a trade mark of Business Relationship Management Institute, Inc.
• The APMG International Business Resilience and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG-International Certified Local Change Agent and Swirl Device logo is a trade mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Cloud Computing and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMP foundation logo is a registered trademark of the Association of Proposal Management Professionals.
• COBIT® 5 logo is a trademark of Information Systems Audit and Control Association® (ISACA®)
• The COBIT™ logo is a Trademark of ISACA® registered in the United States and other countries
• The Daymon logo is a trademark of Advantage Solutions Inc. All rights reserved.
• The Digital Risk Management scheme logo is a proprietary mark of The APM Group Limited and EduBP s.r.l, used under licence. The APMG and swirl device logo is a trade mark of The APM Group Limited. The EduBP logo is a trade mark of EduBP s.r.l
• The APMG International Earned Value and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Enterprise Big Data Framework Analyst logo is a registered mark of Data Science Institute. All rights reserved.
• The Enterprise Big Data Framework Engineer logo is a registered mark of Data Science Institute. All rights reserved.
• The Enterprise Big Data Framework Professional logo is a registered mark of the Data Science Institute. All rights reserved.
• The Experience Collab logo is a trademark of Experience Collab Ltd, used under permission of Experience Collab Ltd. All rights reserved.
• The APMG International Facilitation and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Forest Garden Certification logo is a trade mark of Trees for the Future.
• Half Double is a trademark of the Half Double Institute. All rights reserved.
• House of PMO is a trademark of House of PMO Limited. All rights reserved.
• The APMG International Infrastructure Business Cases and Swirl Device logo is a trademark of The APM Group Limited. All rights reserved.
• The APMG International ISO/IEC 20000 and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• APMG  International  ISO/IEC  27001  and  Swirl  Device  logo  is  a  trademark  of  The  APM  Group Limited, used under permission of The APM Group Limited. All rights reserved.
• APMG International ISO/IEC 27001 is a trademark of The APM Group Limited. All rights reserved. All AOs and affiliates must adhere to the IP guidance stated in the APMG guidelines.
• ITEMO® is a registered trademark of ITEMO e.V.
• The APMG International Lean Green Belt and Belt Device logo is a Trade Mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Lean IT and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Lean Six Sigma Swirl and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The LSSA logo is a registered trademark of Lean Six Sigma Academy. All rights reserved.
• The APMG International Managing Benefits and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The Managing Portfolios and APMG and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International and Neuroscience for Change logo is a trademark of The APM Group Limited.  All rights reserved.
• The OBM Foundation logo is a trademark of OBM Dynamics. All rights reserved.
• The OpenSM Foundation logo is a trademark of IN.SI Srl. All rights reserved.
• PEPE Neuroscience and the dotted brain is a trademark of Sparkling Performance limited.  All rights reserved.
• The APMG International Praxis Framework and Swirl Device logo is a trademark of The APM Group Limited and Praxis Framework Ltd, used under permission of The APM Group Limited. All rights reserved.
• The APMG International Swirl Project Planning & Control and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The APMG International PPS and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• The PuMP Certification logo is a trademark of Stacey Barr Pty ltd. All rights reserved.
• The Self Scan logo is a registered trademark of The APM Group Limited.
• The Service Automation Framework logo is a registered mark of the Data Science Institute. All rights reserved.
• The APMG International Sourcing and Swirl Device is a trade mark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.
• Sparkling Performance is a trademark of Sparkling Performance limited.  All rights reserved.
• The APMG International Stakeholder Engagement and Swirl Device is a trade mark of the APM Group Ltd, used under permission of The APM Group Limited. All rights reserved.
• The STAR® Model and its graphical representations are all registered trademarks of Notion Holdings Limited and are used under licence by Notion Limited. All rights reserved.
• The APMG-International USM and Swirl Device logo is a trademark of The APM Group Limited, used under the permission of The APM Group Limited. All rights reserved.
• The USM logo and the SURVUZ Foundation logo are trademarks of the SURVUZ Foundation. All rights reserved.
• The WISP® logo is a registered trademark of New View Management B.V. All rights reserved.

The APMG PPP Certification Program®

The following trademarks have been registered for the PPP program:

• Logo - CP³P®
• Scheme Name/Word Mark - The APMG PPP Certification Program®
• Slogan – Building APMG Certified PPP Professionals to tackle infrastructure challenges®
• Title - APMG Certified PPP Professional®

The acknowledgement statements are:

• Logo - The CP³P logo is a registered trade mark of The APM Group Limited. All rights reserved.
• Scheme Name/Word Mark - The APMG PPP Certification Program is a registered trade mark of The APMG Group Limited. All rights reserved.
• The slogan ‘Building APMG Certified PPP Professionals to tackle infrastructure challenges’ is a registered trade mark of The APM Group Limited. All rights reserved.
• APMG Certified PPP Professional is a registered Trade Mark of The APM Group Limited. All rights reserved.

APM Group Limited ("APMG", "my", "nas", "nasze") jest zobowiązane do ochrony i poszanowania prywatności Państwa danych. Chcemy, abyście wiedzieli, w jaki sposób używamy i chronimy Państwa dane osobowe. Obejmuje to informowanie o prawach dotyczących posiadanych przez nas danych osobowych.

Nasze strony internetowe (w tym apmg-international.com, store.apmg-international.com, apmg.com i ppp-certification.com) i platformy online (w tym Portal Kandydata APMG) umieszczają małe pliki (znane jako "pliki cookie") na Państwa komputerze w celu zbierania informacji o tym, jak korzystacie z naszej witryny.

Pliki cookie są używane do:

• mierzenia sposobu korzystania ze strony internetowej / platformy online, dzięki czemu może być aktualizowana i ulepszana na podstawie Państwa potrzeb

• zapamiętywania powiadomień, które już widzieliście, abyśmy nie pokazywali ich ponownie

Strony internetowe i platformy online APMG nie używają plików cookie do osobistej identyfikacji, ale w celu zdobycia przydatnej wiedzy o tym, jak witryna jest używana, dzięki czemu możemy ją ciągle ulepszać dla naszych użytkowników.  

Zwykle zobaczycie komunikat pojawiający się na stronie, zanim zapiszemy plik cookie na Państwa komputerze.

Dowiedzcie się więcej o zarządzaniu plikami cookie, odwiedzając about cookies lub all about cookies.

Jak używamy plików cookie na naszych platformach online

Mierzenie użytkowania platformy online

Strony internetowe i platformy online APMG używają Google Analytics do zbierania danych, które wykorzystujemy do poprawy Państwa doświadczenia z naszymi witrynami i platformami.

Pliki cookie, których używamy, to:

Portale Online APMG-International

Portal Kandydata

Portal Akredytowanych Organizacji

Portal Akredytowanych Organizacji - Rezerwacje Tylko Kursów

Portal Inwigilatora

Egzaminy Online i Przykładowe Egzaminy

Strona Certyfikacji Process Communications

Strona Certyfikacji ISO 20000 Zarejestrowanego Organu Certyfikującego i Aerospace (IAQG)

Strona Publicznych Rezerwacji Egzaminów

Portal Płatności Paypal

Portal Płatności Razorpay

Portal Płatności Worldpay

Portal CDCAT

Portal 5CS

Mierzenie użytkowania platformy online

Strony internetowe i platformy online APMG używają Google Analytics do zbierania danych, które wykorzystujemy do poprawy Państwa doświadczenia z naszymi witrynami i platformami.

Przeczytajcie dokument prywatności Google Analytics (dostępny na Google Analytics Privacy Policy), aby poznać więcej szczegółów na temat danych zbieranych przez Google Analytics. Aby zrezygnować z Google Analytics, odwiedźcie: Google Analytics Opt Out

Google AdWords

Google Analytics pozwala nam rejestrować informacje o stronie, którą użytkownik widział na naszej stronie internetowej, na przykład URL strony. Biblioteki JavaScript Google Analytics używają plików cookie HTTP do "zapamiętywania" tego, co użytkownik robił na poprzednich stronach / podczas interakcji ze stroną internetową. 

Ważne: Google Analytics nie przechowuje żadnych danych osobowych o użytkownikach strony internetowej. Proszę odnieść się do dokumentu prywatności Google Analytics po więcej szczegółów.

Informacje o tym, jak odwiedzający mogą zrezygnować z używania plików cookie przez Google, można zobaczyć w Ustawieniach Reklam Google.

Pliki Cookie Stron Trzecich

Pliki cookie pierwszej strony to te, które ustawiamy dla naszych stron internetowych i platform online; pliki cookie stron trzecich to pliki cookie pochodzące z różnych stron internetowych. Nie kontrolujemy ustawień plików cookie stron trzecich, więc jeśli jesteście zaniepokojeni, powinniście sprawdzić politykę na stronie internetowej strony trzeciej.

Przykładem strony trzeciej, którą używamy, jest YouTube. Mamy wiele filmów na apmg-international.com i chociaż jesteśmy ich właścicielami (lub mamy pozwolenie na ich używanie), zawartość wideo jest faktycznie strumieniowana z YouTube. Możecie więc otrzymać plik cookie YouTube, jeśli obejrzycie jeden z naszych filmów.